Refund Policy
Last Updated: May 4, 2025
Our official refund policy is also available on Razorpay at https://merchant.razorpay.com/policy/QK8SfAxappIeFn/refund
At CodEase, we strive to provide the best possible service for AI-powered browser extension development. This policy outlines our refund terms for credit purchases and subscriptions. We aim for fairness and transparency, and while refunds aren't guaranteed, we review all requests carefully.
Credit Purchase Refunds
Credits are digital goods added to your account immediately after purchase. Our policy regarding credit purchases is:
Refund Requests for Unused Credits
Due to their immediate digital nature, refunds for credits are generally not provided once purchased. However, if you have purchased credits and believe there was a significant issue with the purchase process or the service for which credits are used, you may submit a refund request for unused credits within 7 days of purchase. These requests will be reviewed on a case-by-case basis, and refunds may be issued if a valid reason is determined.
Credit Validity
Credits purchased never expire and will remain in your account even if you cancel your subscription. You can use these credits at any time for services that require credit usage.
By purchasing credits, you acknowledge these terms. Please contact support to submit a refund request.
Subscription Refunds
CodEase subscriptions provide immediate access to our premium features upon purchase. Our general policy regarding subscription refunds is as follows:
Refund Requests for Dissatisfaction
We understand that you might be dissatisfied with the service. If you feel CodEase hasn't met your expectations, you can submit a refund request within 7 days of your initial subscription purchase or renewal. Requests will be reviewed on a case-by-case basis. We may grant a full or partial refund if we determine there was a significant issue or failure on our part justifying a refund.
Subscription Cancellations
You may cancel your subscription at any time through your account settings. Your subscription will remain active until the end of your current billing period, and you will continue to have access to all features during this time. Cancelling does not automatically trigger a refund, but you can still submit a request as outlined above if applicable within the 7-day window.
By purchasing a subscription, you acknowledge these terms. Please contact support to submit a refund request.
Review Process & Other Circumstances
All refund requests, whether for credits or subscriptions due to dissatisfaction or other exceptional circumstances, are reviewed individually. We aim to be fair and reasonable. Situations where we will consider refund requests include:
- Significant dissatisfaction or issues with the service/purchase within the first 7 days (as mentioned above)
- Technical issues originating from CodEase that prevent you from accessing core services for a prolonged period
- Confirmed erroneous charges or duplicate billings
- Specific legal requirements or compliance reasons
If you believe your situation warrants consideration, please contact our support team with detailed information about your purchase, account, and the reason for your refund request. Providing clear details will help expedite the review process.
Refund Processing Time
If a refund is approved after review, we will process it within a maximum of 7 business days from the date of approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Contact Us
For any questions about this refund policy, to submit a refund request, or for assistance with your subscription or credits, please contact our support team:
We aim to respond to all support inquiries, including refund requests, within 2 business days.
Policy Updates
We may update this Refund Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make significant changes to this policy, we will notify you via email or through a prominent notice on our website. Your continued use of the service after such updates constitutes acceptance of the revised policy. Changes will not apply retroactively to purchases made before the policy update.